First issued in Directions 48
Transantiago is a public transport plan for Santiago in Chile. It has been a controversial re-definition of public transport for a congested yet thriving Latin American city. Focusing on a user-centred design perspective, the new navigation system that supports the transport plan is a remarkable achievement. rodrigo ramírez, a designer on the information design team, describes the cultural user-observations and focuses on the navigation issues in order to explain how design decisions were taken, and what lessons can be learnt.
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